Refund policy

At SOURCE MY HAIR, we take pride in offering premium hair products held to strict quality and hygiene standards. As many of our pieces are prepared to order, all sales are considered final once confirmed.

ORDER ERRORS & DAMAGED ITEMS

Returns, exchanges, or refunds are only offered if there has been an error on our part, or if your item arrives damaged.

This may include:

  • Incorrect item received

  • Incorrect length, texture, or product sent

  • Damaged item upon arrival

If this applies, please contact us within 48 hours of delivery with your order number and clear photos so we can assist you promptly.

RETURN CONDITIONS

If your return request is approved, a return label will be provided. The label must be used within 5 days of issue. If the label is not used within this time, a new return shipment must be arranged at the customer’s expense.

Returned items must be sent back in their original packaging, including all boxes, tags, inserts, and accessories provided with the order.

Partially damaged, incomplete, or used returns will not be eligible for a refund and may be sent back to the customer at their expense. Items returned without prior return approval will not be accepted.

 

ORDER PROCESSING

Most ready-to-ship items are dispatched within 1–3 business days from the date of purchase.

If an item is not currently in stock, please allow 7–12 business days for preparation and dispatch. If you would like to confirm stock availability before ordering, please contact us.

Once your order has been shipped, you will receive a Track & Trace code via email.

ESTIMATED DELIVERY TIMES (AFTER DISPATCH)

Delivery times may vary depending on your location:

  • Europe: 2–5 business days

  • USA / Canada: 5–10 business days

  • Rest of the world: 7–15 business days

CUSTOMS, DUTIES & TAXES

Depending on stock availability and fulfillment location, some orders may be shipped from one of our international partner facilities to ensure faster delivery.

As a result, customs fees, import duties, VAT, or other local charges may apply depending on the destination country and shipment route. These charges are not included in your order total and remain the responsibility of the customer where applicable.